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Q: What size propane tank do I need for my patio heater?
A: Full size patio heaters require a 20 lb. propane tank
Q: Does the propane tank come with my patio heater?
A: The propane tank must be purchased separately.
Q: Where do I purchase a propane tank?
A: Propane tanks can be purchased from most home improvement stores or a local propane supplier.
Q: How much clearance is required above my patio heater?
A: The manufacturer recommendation is three feet above the unit and two feet on each side of the unit.
Q: What is a Piezo igniter?
A: A Piezo igniter is a hammer/quartz crystal mechanism. The igniter button is pressed which causes the hammer to strike the quartz crystal, creating a spark that ignites the propane.
Q: There is a piece of foam inside the bottom of the burner assembly around the hose? Should I remove this?
A: Remove the piece of foam before assembling the head to the top of the post. The foam is in place to keep the gas hose from being cut during shipping.
Q: Can I shorten the post on my patio heater so the unit is not so tall?
A: We do not recommend altering the height of the post.
Q: Can my propane patio heater be converted to natural gas?
A: Our patio heaters are manufactured and safety certified for LPG only and we do not recommend altering them in any way. To do so could cause irreparable damage to the unit.
Q: Can I use my patio heater indoors?
A: LPG patio heaters are designed for outdoor use only.
Q: Can my patio heater be used on a wooden deck?
The heat produced by the burner will not have any impact on a wooden deck the heater is standing on.
Q: Can I use my patio heater when it is windy?
A: The manufacturer recommends using your patio heater in wind conditions less than 10 miles per hour.
Q: Will low temperatures affect my patio heater?
A: The composition of propane changes in temperatures below 40 degrees F. While the heater may function, it will not function efficiently and will produce less heat than in temperatures over 40 degrees
Q: Can my patio heater be left in the rain and snow?
A: Patio heaters are designed for outdoor use. However, leaving the heater exposed to the elements when not in use could cause the finish of your heater to deteriorate over time.
Q: My Patio Heater won't stay lit, how can I fix it?
A: Occasionally, the pilot light flame will flicker too far away from the thermocouple. Thus, the thermocouple will turn off the heater as it tricks the gas valve into thinking that the pilot light is out. (The problem can be due to not having enough gas pressure, or the pilot light lines/orifices are more restricted due to corrosion, or a breeze is blowing just right.)
Making sure the heater is off, use pliers to gently "squeeze" the pilot light and the thermocouple a bit closer. To "squeeze" the pilot light and sensor-bulb together, remove the top of the heater and the front control panel that covers the pilot light and control knob. Then remove the bracket that holds the pilot light and thermocouple together so you get the best access. You may not need to disassemble it as much as you think, but you need to disassemble and very gently squeeze the pilot and thermocouple to not crush it. Now, the pilot light will be always very close to the sensor bulb and the patio heater no longer will shutoff after a few minutes.
A: Sometimes, you'll find that the thermocouple is coated with carbon from the propane. Some customers have found that using a small tooth file and lightly sanding the thermcouple helps remove that carbon coating.
Q: Should I purchase a cover for my patio heater?
A: Covering your unit when not in use will keep your unit looking new by protecting it from the elements, and also keep dust, moisture and bugs out of the burner assembly. Please not that a over can act like a sail if the wind catches it so use caution when leaving a covered heater unattended. Move the heater to an area protected from the wind or secure the heater to something immobile to keep the heater from blowing over.
Q: What is covered under warranty?
A: Our warranty is one year from the date of purchase on most patio heaters. Warranty coverage is extended to damaged parts upon delivery, and defective parts during the warranty period. It does not cover normal wear due to use and weather related damage issues.

Table Top Patio Heaters

Q: What size propane canister is used on a table top patio heater?
A: Table top patio heaters use a one pound propane canister you can purchase at most home improvement stores.
Q: Can I use a 20 lb. propane tank with my table top patio heater?
A: An adapter hose is available for purchase for use with a 20 lb. propane tank.

Infrared Patio Heaters

Q: How does an infrared patio heater work?
A: Infrared patio heaters are electrical heaters that utilize an infrared bulb to heat the object within the glow of the bulb. It does not heat the air so it is not affected by the wind.
Q: How much does it cost to operate?
A: This is a 1500 watt appliance and costs approximately 29 cents an hour to operate not affected by the wind.
Q: Can it be operated in the rain?
A: Because this is an electrical appliance, we do not recommend using this in the rain as there could be a risk of electrocution.
Q: Do infrared patio heaters require special wiring?
A: This being a 1500 watt appliance that draws close to 14 amps, it is recommended that it be on a dedicated line with no other appliance and a 20 amp circuit breaker is ideal.
Q: What is covered under warranty?
A: The warranty is one year from the date of purchase and covers damage during shipping and defective parts during that warranty period. It does not cover normal wear due to use and weather related damage.
Q: Which is hotter, infrared or halogen?
A: Infrared patio heaters have a more intense heat output than halogen patio heaters.